Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Le Jardin d’Acclimatation

What is Le Jardin d’Acclimatation?

Le Jardin d’Acclimatation is a historic amusement and leisure park located in the Bois de Boulogne in Paris. It combines traditional rides, beautiful gardens, cultural activities, and family-friendly attractions spread across 18 hectares.

Where is Le Jardin d’Acclimatation located?

The park is situated in the Bois de Boulogne, in the 16th arrondissement of Paris, right next to the Louis Vuitton Foundation.
Address: Bois de Boulogne, 75116 Paris, France.

What are the opening hours of Le Jardin d’Acclimatation?

Le Jardin d’Acclimatation is open daily throughout the year.
General Hours: 11:00 AM – 6:00 PM
Weekends, Public Holidays & School Vacations (Zone C): 10:00 AM – 7:00 PM
Special “Nocturnes” (Late-Night Openings): 10:00 AM – 11:00 PM on selected days.
Attraction queues close 30 minutes before park closing.

How do I get to Le Jardin d’Acclimatation?

You can easily reach the park by metro, bus, or car:
Metro: Line 1 to Les Sablons – Jardin d’Acclimatation (5-minute walk to the entrance)
Bus: Lines 43, 73, 82, 93 stop nearby
Car: Paid parking available at Porte Maillot and Boulogne entrances.

Do I need to buy tickets in advance?

While tickets can be purchased at the entrance, it’s highly recommended to buy tickets online in advance to skip the lines and ensure faster entry, especially during weekends, holidays, and school vacations.

Are there dining options inside the park?

Yes. Le Jardin d’Acclimatation offers several cafés, kiosks, and restaurants serving French and international cuisine, snacks, and desserts—perfect for a meal break or coffee stop during your visit.

Is Le Jardin d’Acclimatation suitable for adults or just for kids?

The park is designed for visitors of all ages. While children love the rides and play areas, adults enjoy the gardens, open-air performances, cultural events, and its proximity to the Louis Vuitton Foundation.

Is Le Jardin d’Acclimatation accessible for visitors with disabilities?

Yes. The park is wheelchair accessible, with paved pathways, accessible restrooms, and priority access at certain attractions. Wheelchairs can be requested at the entrance (subject to availability).

Can I visit both Le Jardin d’Acclimatation and the Louis Vuitton Foundation on the same day?

Absolutely. The two attractions are right next to each other and even share an entrance area. Many visitors enjoy a full-day experience, exploring the art museum in the morning and the park in the afternoon.

Is this the venue’s official site?

This site offers official tickets to the venue. It, however, is not the official site of the venue.